From 'no service' to 'can't install' — the most common eSIM problems and the exact steps to resolve each one.
No service after install? Toggle Airplane Mode on and off, then re-select the eSIM as your data plan.
Can't scan the QR code? Use the manual entry option — the activation code is in the same email, under 'Enter Details Manually'.
Install fails with 'invalid profile'? Make sure you're on a stable network and that your phone's date/time is set automatically.
Data works but is slow? Check that you haven't hit your plan's data cap, and that the local network in your area supports 4G/5G.
Still stuck? Contact support with a screenshot of the error. We resolve 95% of issues in the first exchange.
Get your HiziTravel eSIM in 5 minutes — no physical SIM, no roaming fees.
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